Frequently Asked Questions

Here are some frequently asked questions about services. Have a question that is not listed here? Ask us.

What is a virtual panorama?

A virtual panorama is a single 360 degree image which captures a single scene.

What is a virtual tour?

A virtual tour is a collection of multiple panoramas that you can navigate between. Navigation is done through links, hotspots, a floor plan or map.

What is a hot spot?

A hot spot is a link embedded into a virtual panorama which floats over specific parts of the image to give visual clues to navigation between multiple panoramas.

What software do I need to view my virtual tour?

A modern browser, that’s all. Flash is used unless this is not available in which case the tour will fall back to an html5 version. Tours are viewable on computers, tablets and smart phones.

How long does a virtual panorama take to download?

You should start to see a partial load almost immediately and it should take around 30 seconds to fully download a panorama on a standard broadband connection.

What interactive features can be added to a virtual tour?

Interactive features can include: Sound, hotspots, maps and embedded graphics.

What does a virtual tour cost?

This really depends on how many panoramas you will need, what sort of interface you would like, your location etc… please contact us for a custom quote.

How do I prepare for my shoot?

Make your place look as good as you can, paying special attention to each area where you are planning a virtual panorama to be taken. We will send you a list of preparation tips before the shoot.

How long will the shoot take?

A typical virtual tour with 5 panoramas at one location should take about half a day to shoot.

When will my virtual tour be ready?

Typically it takes about a week for the post production phase. If you need it sooner than that, please let us know.

How do you deliver the final tour?

We can host your virtual tour for you on our own servers or provide the source files to you or your web developer for installation on your server.

How do I pay for my virtual tour?

We require an initial deposit of 25% to confirm your order. Once your project has been completed full payment is required within 7 days.

How far will you go to shoot a virtual tour?

We are based in Auckland and will travel to any location within New Zealand or the greater South Pacific region – we keep our travel costs as low as possible. Please contact us for more details.